PAYMENT POLICY

  1. We accept payments via PayPal, credit cards, and other secure online payment methods.

  2. If you do not have a PayPal account, you can still pay using your credit or debit card.

  3. A tax invoice will be provided with your purchase as per Indian taxation laws.

PERSONALISATION POLICY

  1. All jewellery pieces are unique and crafted individually with precision.

  2. Each item is handmade, and slight variations or imperfections may occur, making every piece a work of art that cannot be duplicated exactly.

SHIPMENT POLICY

  1. We ship worldwide from our studio in Jodhpur, Rajasthan, India.

  2. All international shipments are fully insured, provided with a tracking number, and will be dispatched within 3-4 business days after payment confirmation.

  3. Deliveries to the U.S. and Europe typically take 1-3 weeks, depending on the shipping service and customs clearance.

  4. Any import duties, VAT, or customs charges applicable in the destination country are the buyer’s responsibility and must be paid as per local laws.

  5. RaumsFashions is not liable for any delays or lost packages due to customs or postal services. If required, the buyer must collect their package from their local post office.

EXCHANGE POLICY

  1. Exchanges or returns are accepted within 14 days of receiving the item, provided the original tax invoice is included.

  2. The return shipping address for exchanges or refunds is:
    RaumsFashions, Jodhpur, Rajasthan, India

  3. The item must be returned in its original condition and packaging. The buyer is responsible for return shipping costs.

  4. Refunds will be processed after the item is received and inspected.

For any inquiries, please contact us:
📞 Phone: +91 8209381397
📧 Email: ghanshyamsau2018@gmail.com